FAQ

All You Need To Know About eSIMs

Common Questions About eSIMs

General

What is a Prepaid eSIM?

A prepaid eSIM is a digital SIM card that you can download and activate directly on your compatible smartphone or device. Instead of buying a physical SIM card, you purchase a data plan that is embedded into your device, allowing you to connect to cellular networks.

How does a prepaid eSIM differ from a standard physical SIM card?

The main differences are:

  • Form: A prepaid eSIM is purely digital, while a physical SIM card is a small chip you insert into your phone.
  • Activation: You usually purchase and activate a prepaid eSIM online. A physical SIM card generally involves going to a carrier store or having one shipped.
  • Flexibility: eSIMs can often be switched between carriers more easily and allow you to have multiple cellular plans active on one device.

What are the advantages of using a prepaid eSIM?

  • Convenience: Purchase, activate, and manage eSIMs online without needing to swap physical cards.
  • Travel: Easily add local prepaid eSIMs to avoid roaming charges when abroad.
  • Multiple lines: Keep multiple cellular plans (e.g., personal and work) on a single eSIM-compatible device.
  • Environmentally-friendly: No plastic SIM card production and shipping.

Where can I purchase a prepaid eSIM?

  • Online Marketplaces: Many companies  specialize in eSIMs, offering plans for a wide variety of countries and regions. You can compare various offer here on eSIMradar.
  • Carrier Websites: Many mobile carriers offer prepaid eSIM options directly through their websites or apps.

How long does a prepaid eSIM plan last?

This varies depending on the provider and plan you choose. Some plans may be valid for a specific period (e.g., 7 days, 30 days), while others might last until you’ve used up the allotted data.

Can I add more data to my prepaid eSIM (top-up)?

It depends on the provider. Some allow you to purchase additional data top-ups, while others require you to buy a new plan when your data runs out.

What happens if my prepaid eSIM data runs out?

Typically, your data connection will stop working until you purchase more data or a new plan. Some providers may offer reduced-speed data options after your primary data is depleted.

How Does It Work?

Comparing eSIMs on eSIMradar

What eSIMs will you find on eSIMradar?

We primarily focus on comparing prepaid eSIM data plans designed for travelers. These plans offer cellular data connectivity in various countries and regions worldwide.

How does eSIMradar work?

  1. Comparison: We allow you to compare thousands of eSIM data plans from multiple providers. You can filter options by destination, data allowance, validity, and more.
  2. Information: We provide detailed information about each eSIM plan, making it easy to find the best one for your travel needs.
  3. Redirection: When you find an eSIM plan you want to purchase, we redirect you to the provider’s website where you can complete the transaction.

Can I purchase eSIMs directly on eSIMradar?

No, you cannot directly purchase eSIMs on eSIMradar.

We act as a comparison and information platform. Think of us like a search engine specifically for eSIM travel plans. Once you find a suitable plan, you’ll be redirected to the eSIM provider’s website to complete the purchase.

How To Buy an eSIM

Purchase of an eSIM

Where can I buy an eSIM?

You can purchase eSIMs from various online marketplaces specializing in eSIMs, carrier websites and apps, or sometimes even within travel apps.

Simply compare eSIMs on our platform to find the best eSIM offer.

How do I pay for an eSIM?

Most eSIM providers accept common online payment methods like credit/debit cards, PayPal, and sometimes other digital payment options.

What information do I need to provide to purchase an eSIM?

Typically, you’ll need your email address and payment information. Some providers might ask you to verify your identity.

How To Install an eSIM

Installation of an eSIM

How do I install an eSIM on my device?

The installation process usually involves scanning a QR code or manually entering an activation code. Your eSIM provider will give you specific instructions.

Can I install multiple eSIMs on my device?

Yes, many eSIM-compatible devices allow you to store and switch between multiple eSIM profiles.

Will installing an eSIM erase my existing SIM card?

No, installing an eSIM doesn’t affect your physical SIM card. You can use both simultaneously if your device supports it.

How To Refund an eSIM

Refunds

Can I get a refund for my eSIM?

Refund policies vary between eSIM providers. Some providers may offer refunds under specific circumstances, such as if the eSIM cannot be activated due to a technical fault. Be sure to carefully check the provider’s refund policy before purchasing.

How do I request a refund for my eSIM?

Contact the eSIM provider’s customer support directly to inquire about their refund process.

If I change my mind, can I get a refund on my unused eSIM?

Generally, no. Due to the digital nature of eSIMs, most providers do not offer refunds simply for changing your mind or no longer needing the eSIM.

How To Avoid Charges?

Roaming Fees

What are roaming fees?

Roaming fees are additional charges your mobile carrier applies when you use your phone outside your home network’s coverage area. These fees cover the cost of using other networks to provide you with calls, texts, and data abroad.

How can I avoid roaming fees when traveling?

Here are several ways to avoid roaming fees:

  • Turn off data roaming: Disable data roaming in your phone’s settings to prevent accidental charges.
  • Rely on Wi-Fi: Use Wi-Fi whenever possible for calls, messaging, and internet browsing.
  • Purchase a travel SIM: Get a local SIM card in your destination country for more affordable rates.
  • Use an eSIM: Purchase a prepaid eSIM plan tailored for your destination.
  • Check your carrier’s international plans: Some carriers offer international plans or add-ons that might reduce roaming costs.

Do eSIMs help me avoid roaming fees?

Yes! eSIMs offer a convenient way to avoid expensive roaming fees. You can easily purchase prepaid eSIM data plans from providers specializing in the country or region you’re visiting, often at much lower rates than your home carrier’s roaming charges.

Will I still incur roaming fees if I use an eSIM from a local carrier?

Generally, no. When you use an eSIM from any provider on our website, you’re essentially using their network as if you were a local subscriber. This usually means you won’t face roaming fees.

How do roaming fees on eSIMs compare to traditional SIM card roaming fees?

eSIMs often provide a significant cost advantage over roaming with a traditional SIM card. Since eSIMs allow you to easily purchase local data plans, you avoid the high roaming rates charged by your home carrier.

Are there any other ways to reduce my phone bill while traveling besides avoiding roaming fees?

Yes! Here are a few additional tips:

  • Use communication apps: Apps like WhatsApp, Skype, and FaceTime can utilize Wi-Fi for calls and messages.
  • Download offline maps: Download maps for offline use to avoid data charges when navigating.
  • Limit background data: Restrict which apps can use data in the background to conserve your allowance.

How To Solve Issues With Your eSIM

Troubleshooting

I cannot activate my prepaid eSIM. What do I do?

  • Check Compatibility: Ensure your device is eSIM compatible.
  • Ensure Data Connection: The activation process often requires an internet connection (Wi-Fi or strong cellular).
  • QR Code Validity: Make sure the QR code you’re using hasn’t expired or been used before.
  • Airplane Mode: Turn airplane mode off and make sure cellular data is enabled.
  • Provider Support: Contact the prepaid eSIM provider for specific instructions or support if these steps don’t solve the issue.

My prepaid eSIM isn't connecting to the network. How do I fix this?

  • Restart Device: A simple restart can sometimes resolve connectivity issues.
  • Network Settings Reset: Consider resetting network settings in your device. (Caution: This may delete stored Wi-Fi passwords).
  • APN Settings: Double-check you have your carrier’s correct APN (Access Point Name) settings.
  • Signal Strength: Ensure you have adequate network coverage.
  • Contact Provider: Contact the eSIM provider for further assistance.

I'm unable to make or receive calls with my prepaid eSIM. What could be wrong?

  • Plan Supports Voice: Not all prepaid eSIM plans include voice calls. Verify that your plan does.
  • Proper Activation: Ensure the eSIM was activated correctly.
  • Airplane Mode: Make sure it’s turned off.
  • Contact Provider: Reach out to the provider to check if there are any service issues or restrictions.

The data on my eSIM isn't working, what should I do?

  • Check Data Toggle: Ensure cellular data is turned on in your device’s settings.
  • Data Allowance: Make sure you have sufficient data remaining on your plan.
  • APN Settings: Verify that your APN settings are correct within your device.
  • Restart Device: A simple restart can sometimes fix temporary glitches.
  • Contact Provider: Contact your eSIM provider for further assistance.