Holafly Not Working

Holafly is a popular eSIM service provider that allows travelers to stay connected without the need for a physical SIM card. It’s a convenient, reliable, and cost-effective option for international travel.

However, there are instances where Holafly eSIM may not work as expected on your smartphone.

This article will explore common problems that may arise, along with possible solutions to get your eSIM working seamlessly.

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Troubleshooting Holafly eSIM Issues

1. Compatibility Issues

Before trying to use Holafly eSIM, ensure that your smartphone is compatible with eSIM technology. Most modern smartphones, such as iPhone XS and later or Google Pixel 3 and later, support eSIM functionality. To check your device’s compatibility, visit the manufacturer’s website or consult your phone’s user manual.

Solution: If your device doesn’t support eSIM, you’ll need to upgrade to a compatible smartphone or opt for a physical SIM card instead.

2. Incorrect eSIM Installation

Problems with the eSIM could stem from improper installation or an incomplete setup process. Make sure you’ve followed the instructions provided by Holafly to install and activate the eSIM correctly.

Solution: Revisit the installation steps and verify that the eSIM profile has been installed correctly. You may also refer to the Holafly website or their customer support for assistance.

3. Network Settings

Sometimes, network settings can interfere with your eSIM’s connectivity.


  • Enable “Data Roaming” on your smartphone. Navigate to your phone’s settings and look for “Mobile Networks” or “Cellular Networks” to enable data roaming.
  • Reset your network settings. This can help resolve any issues stemming from incorrect configurations. Keep in mind that this step will erase saved Wi-Fi networks and Bluetooth pairings, so be prepared to re-enter that information.

4. APN Configuration

Holafly eSIM may not work if your device’s Access Point Name (APN) settings are incorrect. The APN is responsible for connecting your device to the internet via the mobile network.

Solution: Ensure that you have the correct APN settings for Holafly. Refer to the installation guide or the Holafly website for the appropriate APN configuration. If needed, manually input the APN settings in your device’s network settings.

5. Outdated Software

Outdated software on your device can cause compatibility issues with eSIM technology.

Solution: Keep your smartphone’s operating system and carrier settings updated. Check for any available updates, and make sure to install them to avoid potential conflicts with Holafly eSIM.

6. Temporary Network Issues

There could be instances where Holafly’s network is experiencing temporary issues or outages, causing the eSIM to not work as expected.

Solution: Check Holafly’s website or social media channels for any updates on network issues. You can also contact their customer support to report the problem and inquire about possible resolutions.

7. Defective eSIM Profile

In rare cases, the eSIM profile provided by Holafly may be defective or corrupted, leading to connectivity issues.

Solution: Contact Holafly customer support and request a new eSIM profile. They should be able to provide you with a new QR code or activation link to install a functional profile on your device.


In summary, the most common reasons for Holafly eSIM not working on your smartphone include compatibility, incorrect installation, network settings, APN configuration, outdated software, temporary network issues, and defective eSIM profiles.

By addressing these potential problems, you should be able to resolve any connectivity issues and enjoy a seamless, hassle-free mobile experience with Holafly eSIM.

How To Order an eSIM

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Compare eSIMs

Compare and find the most suitable travel eSIM for your needs and purchase it directly with the provider.

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Receive eSIM via email/app

You will receive the eSIM profile within a few minutes in a separate e-mail or you can directly access it in the provider’s app.

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Install eSIM

Scan the eSIM QR code in the mail with the camera function of your smartphone and follow the instructions on the screen. The profile will be set up automatically.

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Free roaming abroad

You can now use the eSIM abroad! 

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The new eSIM can easily be digitally uploaded to your smartphone. It’s quick and saves the environment.

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